Bikes On A Plane

Emails with Singapore Air...

Hello, I'm booked on flight #SQ0025 from JFK to FRA on October 25th. I have a bicycle to ship and am am in need of clarification on your bicycle checking policy. I was told by your agent that I should pack the bicycle in as small a box as possible, which I'm doing. The resulting dimension of that box will be approximately 50x30x15. I was also told this box would count as one of my two bags. My question is: What is the size that I'm allowed for my remaining bag? Thank you, Robert Viens
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Dear Mr Viens, Thank you for your email. With regards to your query, please be advised that passengers traveling on Singapore Airlines in economy class from New York (JFK) to Frankfurt (FRA) are permitted to check-in two bags, 50lbs (23 Kg) each. However, the sum of the three dimensions (length + width + height) of first piece must not exceed 62 inches (158 cm), and the second piece must not exceed 45inchec (155 cm) with the total dimensions of both pieces must not exceed 107 inches (273 cm). Each passenger can have one carry-on bag at 15lbs (7kg)/45 inches (115 cm).

The Bicycle will be considered as a piece of luggage, and will be charged as such if the passenger exceeds his/her free baggage allowance. The bicycle shall be properly packed for transportation, with handle bars fixed sideways and pedals removed. For further clarifications, please feel free to contact our reservations desk at the number provided below. Thank you for choosing Singapore Airlines for your travel needs Regards SIA USA Violet

For further information or clarification, please call our Reservations Center directly. If you are located within USA, please call +1 800 7423333 (24-hour service, operated 7 days a week).
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Dear Voilet, Thank you for your response. Unfortunately, you didn't answer my original question. If the dimension of the bicycle box are approximately 50x30x15, what is the size that I'm allowed for my remaining bag? And if I go over that size, how will I be charged? Thank you, ~Bob
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Violet, I just spoke with your Reservation Center and would like to confirm the following information on your checked bag policy on bicycles? I was told that bicycles, which are disassembled and properly packed in a bicycle box (mine actually measures 53x30x8), are considered as the second checked bag and are exempt from the107" combined measurement allowance for both bags. I was also told that I would still be entitled to the 62 inches, allowed for "first" checked bags, for my remaining bag. Is this correct? Thank you, ~Bob
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Dear Mr Viens, Thank you for your email. With regards to your query, please be advised that the bicycle is considered as 1piece and as per our baggage policy you are allowed to carry 2pieces as check-in the total dimensions of both pieces must not exceed 107 inches and one carryon 15lbs( 45in) Thank you for choosing Singapore Airlines for your travel needs. Regards SIA USA Violet

For further information or clarification, please call our Reservations Center directly. If you are located within USA, please call +1 800 7423333 (24-hour service, operated 7 days a week).
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Dear Violet, I was told that the bicycle counted simply as package #2 and is exempt
from the 107 inch rule. Is this correct? I was told this by two separate employees at your Reservation Center
and would just like to confirm it in writing before I arrive at the
airport. I'm getting two different versions here. Please clarify this for me. Thanks You, ~B
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Dear Mr Viens, Thank you for your email. With regards to your query ,please be advised him that bicycle is considered as 01piece, however "bicycle" is not under this category. Thank you for choosing Singapore Airlines. Regards, SIA USA Violet

For further information or clarification, please call our Reservations Center directly. If you are located within USA, please call +1 800 7423333 (24-hour service, operated 7 days a week).
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Violet, Please have a supervisor tell me what this means. Thank you, ~Robert

I hope they fly better than they answer questions... ~B